After 2 weeks of training and mock calls, I had my first contact with a "real" person today. At 8.5 minutes, it was short but acceptable for a health coaching session.
Without the help of "the dialer" or my own scheduled calls, it took about 10 attempts including 7 voicemails to get one real "reach."
As soon as I completed my call, someone from quality assurance came to find me to listen and give me immediate feedback. She was gentle on me, which I'm sure was by design given how worked up everyone from my training class is about having our first real contact with the outside world.
It will be nice when it takes less than 5 minutes of prep time and psyching myself up to make a phone call. And when I am comfortable enough to start taking calls through internal systems that will increase my chances of talking to a real human instead of a disconnected number or a voicemail message.
For now though, I'll be celebrating my first real human contact with some brownies and a bottle of Blue Moon Caramel Apple Spiced Ale before an early bedtime.
Without the help of "the dialer" or my own scheduled calls, it took about 10 attempts including 7 voicemails to get one real "reach."
As soon as I completed my call, someone from quality assurance came to find me to listen and give me immediate feedback. She was gentle on me, which I'm sure was by design given how worked up everyone from my training class is about having our first real contact with the outside world.
It will be nice when it takes less than 5 minutes of prep time and psyching myself up to make a phone call. And when I am comfortable enough to start taking calls through internal systems that will increase my chances of talking to a real human instead of a disconnected number or a voicemail message.
For now though, I'll be celebrating my first real human contact with some brownies and a bottle of Blue Moon Caramel Apple Spiced Ale before an early bedtime.
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